Ways to Improve HCAHPS Scores

PLEASE NOTE: You must be REGISTERED to view this On-Demand Learning Session Speakers from Tennessee, Kentucky, Indiana, Mississippi and Alabama provide useful and applicable information to assist facilities in collecting HCAHPS surveys between 3-5 minutes. Listen as attendees engage in a discussion of HCAHPS measures with an opportunity to share real-world situations in your healthcare facility. After this webinar, attendees will understand: How surveys are provided to patients upon discharge How grading scales are used to report HCAHPS information to Medicare How to increase percentages of returned surveys The [...]