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Improving care involves partnering with those who can bring knowledge, experience and determination to the effort for success. In this lesson, you will learn about:

Module 1: Partnerships

  • Survey and certification process
  • Resident’s rights and family engagement
  • How the Eden Alternative Domains of Wellbeing tie back to resident’s rights
  • Quality Assurance Performance Improvement concepts like effective teamwork, leadership
  • Root Cause Analysis and problem-solving techniques like “the 5 Whys”

In order to assess your knowledge prior to this lesson, you will need to complete the following pre-test. Once you’ve viewed the video, you’ll be asked to complete the post-test to assess what you’ve learned.