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PLEASE NOTE: You must be REGISTERED to view this On-Demand Learning Session

Speakers from Tennessee, Kentucky, Indiana, Mississippi and Alabama provide useful and applicable information to assist facilities in collecting HCAHPS surveys between 3-5 minutes.

Listen as attendees engage in a discussion of HCAHPS measures with an opportunity to share real-world situations in your healthcare facility.

After this webinar, attendees will understand:

  • How surveys are provided to patients upon discharge
  • How grading scales are used to report HCAHPS information to Medicare
  • How to increase percentages of returned surveys
  • The importance of forming an HCAHPS Team
  • How to educate the patient or patient’s family on the importance of providing feedback for the facility
  • How HCAHPS can affect your Hospital Value Based Purchasing
  • How to spread best practices from your organization across the five-state atom Alliance
  • The top four HCAHPS priorities:
    • Communication among healthcare professionals (doctors and nurses)
    • Improve responsiveness
    • Medication communication
    • Discharge information